RETURNS AND COMPLAINTS REGARDING PRODUCTS PURCHASED THROUGH THE ONLINE SHOP ON THE WEBSITE

Within 14 (fourteen) calendar days of the date of delivery of a product, the Buyer is entitled to file a complaint about the product purchased or to return the product, if at the time of receipt of the product defects of the product are established or the delivered product is not functional. Based on a request for return or replacement, the Seller shall refund the amount paid to the account of the Registered User stated in the request, or replace the product with a new one within 30 (thirty) days of the date of receipt of a returned product to the address stated on the complaint form (if available) upon Seller’s discretion. The Buyer is encouraged to inform the Seller which option is preferred (replacement or refund), but the Seller is not obliged to agree with the desired option.

In the case or returning your order please contact us at [email protected] stating the reason for the return of the product, attaching pictures of possible defect, the name of the Buyer, the order number and date of the order, your address and desired option (refund of the expense or replacement of the product).

The Buyer is obliged to return the produc in the condition as it was delivered (unworn and unmodified) and in its original packaging with the enclosed invoice.

The costs of returning the product in case of a justified complaint about the product or an incorrectly delivered item are borne by the Seller.

Shall the Buyer return the product, because another color or size is desired, the Seller shall not bear the shipment expenses for the returned product and for the new product. This is why we advise you to consider our size chart and our style guide to choose the best products for you.

If it is established beyond doubt that a complaint regarding a particular product is not justified or that the defect occurred as result of inadequate handling or use, the Seller shall not be obliged to make a refund or provide replacement.

The product that was denied for refund/replacement, shall be returned to the Buyer at Buyer’s expense, with a written statement of the reasons for denial of the request for refund or replacement.

We strongly recommend that you use registered post with a tracking number to return the item, in order to ensure that the package does not get lost on its way to the Seller. The Seller shall not be responsible for packages shipped to the Seller’s address. After receipt of your item, the Seller will send you a confirmation e-mail.

All complaints and reclamations shall be submitted in writing to the address TreSeiNove d.o.o., Frlići 50f, 51211 Bregi, Croatia or via e-mail to [email protected]